At Buy African Foods, your privacy is very important to us. This Privacy Policy explains how we collect,

use, disclose, and protect your personal information when you use our website and services. By accessing or using

our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing address, shipping address, and payment details.

Account Information: Login details, order history, and preferences when you create an account.

Device & Usage Information: IP address, browser type, location, and browsing activities on our website.

Communication Information: Messages or inquiries sent to us via forms, email, or chat.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.

Deliver products through our shipping partners in Nigeria (DHL, GIG Logistics, FedEx, etc.) and United States (USPS, UPS, FedEx, DHL).

Provide customer support and respond to inquiries.

Improve our website, products, and services.

Send promotional offers, updates, and newsletters (if you consent).

Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. However, we may share it with trusted third parties such as:

Shipping companies to deliver your orders.

Payment processors to securely complete transactions.

Service providers that help us manage our website and business operations.

Legal authorities if required by law or to protect our rights.

4. Data Protection & Security

We implement reasonable security measures to protect your personal data.

However, please note that no method of online transmission or storage is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal data.

Opt out of marketing emails at any time.

Request details of the data we hold about you.

6. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, remember preferences, and analyze traffic.

You can adjust cookie settings in your browser.

7. International Data Transfers

If you are accessing our services from outside Nigeria or the United States,

your data may be transferred and processed in these countries where our servers or service providers operate.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Buy African Foods
📧 Email: [Insert Email]
📞 Phone: [Insert Phone Number]
📍 Address: [Insert Business Address]

turns policy lasts 30 days. If 30 days have passed since your purchase,

we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers,

newspapers or magazines cannot be returned. We also do not accept products that are intimate or

sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.